How can I obtain a copy of your catalogue ?.It is possible to see our entire ALIVAR collection on our website www.alivar.com and to download the catalogues in PDF format from the special section of the site. Should you require a printed copy of our catalogue, you can request it directly by e-mail or by filling in the relative form in the contact area of the internet site: www.alivar.com.
How do I clean leather upholstery ?Leather
In order to maintain the inherent features of leather upholstery regular cleaning and care treatments are necessary clean regularly with water and neutral soap and then apply a coating of nourishing cream on the entire surface of the same, as the cream acts to saturate the leather and delays any stain absorption. Do not use micro-fibre cloths as they may remove the grease and damage the leather itself. We recommend to use nourishing cream be used once or twice a year (or whenever the leather appears to be dry). To remove any stains use a paper tissue or cotton cloth. Do not rub. Press the cloth against the stain to absorb the grease and use a delicate detergent dissolved in water to remove any rings.
To remove any stains from waxed leather use a clean cloth soaked with a solution of 90% water and 10% transparent neutral soap. Rub gently and dry with a soft dry cloth.
Dust down occasionally using a clean white cloth, that must be dry and non-abrasive. In the event of stains caused by water soluble substances (beverages, coffee, tea. Milk, jam); rapidly remove the liquid from the surface mopping up with a white cloth soaked in water, rube gently from outside to the inside using a clean cloth. Do not soak the leather surface and dry immediately with a dry cloth.
To keep the hide clean, brush occasionally using a soft brush in the direction of the hide hair, To remove any stains use a cotton cloth soaked in water with a neutral soap and rub gently always in the sense of the hide hair, and then mop with an absorbent
How do I clean fabric upholstery ?It is advisable to occasionally brush the fabric upholstery using a soft brush. As regards the washing, drying and ironing instructions, we recommend that you precisely follow the care instructions as indicated on our sample. In the event of stains, it will be necessary to avoid the use of any chemical products, solvents or anything else, and the product should be sent exclusively to a qualified cleaning laboratory.
Where can I buy ALIVAR products ?Our products are distributed in a host of different countries all over the world through an efficient retail network, that covers most countries. In order to find the most representative shops, nearest to you send us an e-mail : alivarçalivar.com or fill in the form in the contact section on internet site www.alivar.com or simply call our customer care service on 055 8070115 for all the information that you require.
Our products are distributed in a host of different countries all over the world through an efficient retail network, that covers most countries. In order to find the most representative shops, nearest to you send us an e-mail : alivarçalivar.com or fill in the form in the contact section on internet site www.alivar.com or simply call our customer care service on 055 8070115 for all the information that you require. Our products are distributed in a host of different countries all over the world through an efficient retail network, that covers most countries. In order to find the most representative shops, nearest to you send us an e-mail : alivarçalivar.com or fill in the form in the contact section on internet site www.alivar.com or simply call our customer care service on 055 8070115 for all the information that you require.
How do I clean hide ?Gently clean the surface using a cotton cloth or any other soft cloth soaked in a solution of 5% neutral detergent for wool. Thoroughly remove all traces of detergent with a damp cloth, and then apply a suede protective substance when dry. Should the suede surface become wet, dry as soon as possible using a soft, dry cloth. Suede may be damaged by using brushes with bristles made of nylon or any other synthetic fibres, or solvents containing alcohol, petrol or alkaline acids. Avoid contact with oily liquids.
I need to replace a part who do I contact for replacements?In order to check the availability of replacement parts, you need to contact the retailer from who you purchased our product, indicating the purchase date and the delivery document reference number. Once the availability of the replacement has been verified, the retailer will send the order to ALIVAR. The replacement will either be provided free of charge or against payment, depending on the nature of the problem and the length of time since purchase (warranty period).
How do I care for marble surfaces ?Marble is a beautiful natural material which nature has made both practical and functional. Each marble item is unique, and requires adequate care to protect it against stains and fading etc.
Most people believe marble to be almost impenetrable. While on the contrary it is a type of calcareous stone that is highly compact and therefore much more porous than it would first appear. So that it is liable to staining on contact with food, liquids and certain cleaning products, especially if they are left on the surface for some time. Liquids or other substances that are even slightly acid, may cause the corrosion, fading or deterioration of the marble itself. So that it is advisable to use coasters to protect the marble and to care for it in the same way as wood. That is, protect it from heat or items that may scratch or stain the surface. Always use tablecloths or coasters and always clean immediately in the event of any spillage.
Marble surfaces are finished in various ways by Italian manufacturers. They are either varnished in three coats or lead polished (natural polish) or with a matt finish in the case of Travertine marble. All these finishing treatments help to protect the surface against spillage and stains.
The best way to maintain the natural features of marble surfaces are as follows:
If your table is polyester varnished:
- you need only rub it down with a damp cloth to remove any kind of stain or spillage. Then dry and make sure that you do not leave wet or damp objects on the table for any length of time.
- If the surface is slightly scratched, rub down with emery paper 1000 and then polish using a good car wax, such as SEARS “WAXCOA” or “WAXMASTER”
If your table is naturally polished:
- Treat it occasionally using a coating of the anti-stain liquid that we supply. The surface may also be polished using a chamois cloth or a wax paste or liquid for cars.
How do I care for wooden surfaces ?For the wooden parts: simply use a soft cloth, lightly damped with water and then dry using a soft, dry cloth, to avoid any scratches or abrasions.
For the lacquered parts: use a soft cloth and non-abrasive detergents; or simply a micro-fibre cloth. In the event of stubborn stains, very diluted ethyl alcohol may be used, but only for shiny lacquered surfaces. Totally avoid the use of acetone, trichloroethylene and ammonia and the use of abrasive crams or steel scouring pads which would irreparably scratch the lacquer.
For the laminated parts: use a soft cloth and a specific detergent product; or simply a micro-fibre cloth. In the event of more stubborn dirt, use a sponge with liquid detergents or glass cleaning detergent. Remove all traces of the product with a dry cloth to event any streaking or dulling.
How do I clean metallic structures ?To clean either varnished or polished metal avoid using any chemical products, abrasives, or solvents as they may scratch the surface. Chromed items should be cleaned only using specific products.
How to recognize an ALIVAR product?We recommend that you always ask the retailer from whom you buy the product for an ALIVAR warranty and authenticity certificate, while the padded products will always bear an ALIVAR identification mark under the chair cushion.
What is the information manual?The information manual is a product fact sheet containing information on the features of the product and the materials used to make it, it also contains a section dedicated to the main use and maintenance instructions. The product fact sheet should therefore be carefully stored as it contains information that may prove useful in the future, such as the warranty certificate.
What kind of warranty do I have ?ALIVAR has adopted the UNI EN ISO 9001:2000 quality system, which we can guarantee thanks to the certified reliability of our products. See applicative standards on the certificate.