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FAQ

PRODUCT CARE INFORMATION

ESSENTIAL LEATHER
In order to maintain the original features of leather covers regular cleaning and care treatments are necessary. Clean regularly with water and neutral soap and then apply a coating of nourishing cream on the entire surface of the same, as the cream acts to saturate the leather and delays stain absorption. Do not use microfibre cloths as they may remove the grease and damage the leather itself. We recommend to use nourishing cream once or twice a year (or whenever the leather appears to be dry). To remove stains use a cotton cloth. Do not rub. Press the cloth against the stain to absorb. Use a delicate detergent diluted in water to remove any rings.

WAXED LEATHER – LEATHER CAT. F – ULTRASOFT LEATHER
To remove stains from waxed leather use a clean cloth soaked with a solution of 90% water and 10% transparent neutral soap. Rub gently and dry clean with a soft dry clean cloth.

NABUK LEATHER
Delicate leather. Dust down occasionally using a clean white cloth, that must be dry and non-abrasive. In the event of stains caused by water soluble substances (beverages, coffee, tea, milk, jam): rapidly remove the liquid from the surface mopping up with a non -abrasive white cloth. Afterwards rub gently from outside to the inside of the stain using a clean cloth soaked in water. Do not soak the leather surface and dry immediately with a dry cloth.

PONY HIDE
To keep the hair clean, brush it occasionally using a soft brush in the direction of the hide

For details on the composition, maintenance and cleaning of the fabric, see the fabric sheet or the label on the product. Warning! When using fabric cleaning and maintenance products, follow the instructions given on the container. For the fabrics washable in water, washing at specialized laundries is suggested. Never use alcohol or other solvents. Avoid direct contact between the fabric and heat sources, keeping a distance of minimum 20-30 cm. All materials, including those of the highest quality, may be subject to colour changes, particularly if exposed to bright sunlight. It is best not to expose the material to direct sunlight. Warning! When used to the same extent, fabrics that cover soft surfaces are subject to greater wear than those covering rigid surfaces. Warning! Due to its nature and the treatment undergone, not all stains can be removed completely from the fabric.

Gently clean the surface using a cotton cloth or any other soft cloth soaked in a solution of 5% neutral detergent for wool. Thoroughly remove all traces of detergent with a damp cloth, and then apply a suede protective substance when dry. Should the suede surface become wet, dry as soon as possible using a soft, dry cloth. Suede may be damaged by using brushes with bristles made of nylon or any other synthetic fibres, or solvents containing alcohol, petrol or alkaline acids. Avoid contact with oily liquids.

For the regular care of down cushions, plumping up the cushions is recommended so as to uniformly redistribute down inside the lining and thus restore their original comfort.

Each piece of marble is unique, no two pieces are ever the same. However marble needs adequate care to protect it from stains, fading etc. Many believe that marble is almost impenetrable. Being a very compact form of calcareous stone it is much more porous than one would think. Therefore it is liable to stain, if food or liquids are spilled on it, or any other cleaning materials, especially if left on the surface for a long time. In fact liquids or even slightly acidic substances are liable to corrode, fade or damage the marble. The best way to protect marble surfaces is to treat them as if they were made of wood. So that they should be protected from heat, or from any objects that may stain or scratch the surface. The use of table cloths and coasters and cleaning away any spills immediately is highly recommended. Marble top surfaces are polished (natural polish). All marble tops are treated with protective waxes, however these waxes do not protect marble from aggressive or corrosive substances. The best way to maintain the aspect of any marble surface is to use occasionally the specific liquid that we supply with the product Avoid the use of clothes with rigid fibres which could damage and/ or scratch surfaces.
ATTENTION: the protective treatment does not protect the marble from acid corrosion. As such, it is advisable to remove splashes of acidic substances, such as lemon juice, vinegar, coffè or wine, right away. Avoid cleaning the surface with abrasive and aggressive products. The use of acid detergents is not recommended. Marble is a natural stone that may feature colour and grain differences that make every model unique and inimitable, and therefore unlike any other.

For the regular cleaning of wooden parts a soft, damp cloth is recommended, which may be slightly dampened with a solution of water and neutral soap if needed. Then dry the surface with a soft, dry cloth. For a deeper cleaning of wooden parts specific products normally found in stores may be used, paying special attention to the manufacturer’s instructions and taking care to avoid contact with different materials. Initially testing the product in an area out of sight is recommended. Never use alcohol or other solvents. Never use abrasive or corrosive products. Do not allow the wood to come into direct contact with heat sources and keep the product at a distance of at least 20-30 cm. Avoid direct sunlight. WARNING: due to its nature and processing, certain stains cannot be completely removed from wood. A slight change in colour over time is considered a natural evolution of the material.

PAINTED WOODEN PARTS
For the regular cleaning of painted wooden parts we recommend cleaning with a soft damp cloth and thoroughly drying. Do not rub vigorously as this may affect the sheen of the paint. When cleaning the furniture, we always recommend you follow the grain. For the deeper cleaning of painted wooden parts, you can use specific products normally found in stores, paying special attention to the manufacturer’s instructions and taking care to avoid contact with different materials. We recommend testing the product beforehand on a non-visible area. Do not use products that contain alcohol, acetone, chlorine, diluents or abrasive detergents. Do not move the furniture outdoor and do not expose it to direct sunlight as this may irreversibly damage the painted surfaces; Do not expose the furniture to bad weather or significant temperature variations in order to prevent the undesirable deformation, shrinking and swelling of the wood; Do not use the furniture in environments with a high level of humidity, maintain a minimum distance of 20-30 cm from sources of direct heat, and keep away from damp walls in order to prevent the formation of mould and fungus, and the undesirable deformation, shrinking and swelling of the wood. Avoid exposure to direct sunlight. Do not place excessively hot (over 30°C) and/ or cold objects (less than 10°C) on the surface of the furniture as this may create a patina on the paint used to finish it. To prevent irreversible damage to the surface of the wood, do not hit the surface of the table with blunt instruments or allow heavy objects to fall on it, and do not place objects with abrasive surfaces on it. Warning: due to its nature and treatment, certain stains cannot be completely removed from the wood. A slight change in colour over time is considered a natural evolution of the material.

VARNISHED PARTS
For the regular cleaning of varnished parts a soft, damp cloth is recommended, which may be slightly dampened with a solution of water and neutral soap if needed. Then dry the surface with a soft, dry cloth. During the first few cleanings the cloth may become slightly coloured due to the varnish dust remaining on the surface. Do not use abrasive products and cleaners, acetone, trichloroethylene, ammonia, wax or furniture and cloth polishes and do not use cloths with rigid fibres (linen and synthetic) which could damage and/ or scratch surfaces. To clean these parts more thoroughly, specific products normally found in stores may be used, paying special attention to the manufacturer’s instructions and taking care to avoid contact with different materials. Initially testing the product in an area out of sight is recommended. All of these operations must be performed very carefully so as not to damage surfaces. Exposure to direct sunlight may alter the colour of the varnish.

METAL AND LACQUERED PARTS
For the regular cleaning of metal and lacquered parts a soft, damp cloth is recommended, which may be slightly dampened with a solution of water and neutral soap if needed. Then dry the surface with a soft, dry cloth. To clean these parts more thoroughly, specific products normally found in stores may be used, paying special attention to the manufacturer’s instructions and taking care to avoid contact with different materials. Initially testing the product in an area out of sight is recommended. Never use alcohol or other solvents. Never use abrasive or corrosive products.

STAINLESS STEEL PARTS
For the regular cleaning of steel parts, we recommend using products specifically designed for this purpose, which are easily found in stores, paying special attention to the instructions on product labels as concerns doses and methods of use. Alternatively, the following may be used: neutral soap, denatured alcohol and white vinegar (preferably diluted with water) using a soft cloth for cleaning. If the steel surface has a satin finish following the direction of the finish is strongly recommended during cleaning. Avoid using sharp metal tools when removing residues of dirt as these may spoil the surface of the metal by facilitating corrosion.

ALUMINUM AND FINISHED PARTS
For the regular cleaning of aluminum and finished parts, a soft damp cloth is recommended, which may be slightly dampened with a solution of water and neutral soap if needed. Then dry the surface with a soft, dry cloth. To clean these parts more thoroughly, specific products normally found in stores may be used, paying special attention to the manufacturer’s instructions and taking care to avoid contact with different materials. Initially testing the product in an area out of sight is recommended. Never use alcohol or other solvents. Never use abrasive or corrosive products.

CHROME-PLATED PARTS
For routine cleaning of parts with a chrome finish, we recommend the use of a damp, soft cloth which may be slightly dampened with a solution of water and neutral soap if needed. Then dry subsequently with a soft, dry cloth. To clean these parts more thoroughly, specific products normally found in stores may be used, paying special attention to the manufacturer’s instructions and taking care to avoid contact with different materials. Initially testing the product in an area out of sight is recommended . Never use alcohol or other solvents. Never use abrasive or corrosive products.

WARRANTY & AUTHENTICITY

We recommend that you always ask the retailer from whom you buy the product for an ALIVAR warranty and authenticity certificate, while the padded products will always bear an ALIVAR identification mark under the chair cushion.

The information manual is a product fact sheet containing information on the features of the product and the materials used to make it, it also contains a section dedicated to the main use and maintenance instructions. The product fact sheet should therefore be carefully stored as it contains information that may prove useful in the future, such as the warranty certificate.

ALIVAR has adopted the UNI EN ISO 9001:2000 quality system, which we can guarantee thanks to the certified reliability of our products. See applicative standards on the certificate.

INFORMATION & ASSISTANCE

It is possible to see our entire ALIVAR collection on our website www.alivar.com and to download the catalogues in PDF format from the special section of the site. Should you require a printed copy of our catalogue, you can request it directly by e-mail or by filling in the relative form in the contact area of the internet site: www.alivar.com.

Our products are distributed in many countries around the world through a widespread network of dealers, more or less widespread in every national territory. To find the most representative stores closest to your home you can visit the resellers page, or simply call our customer care on 055 8070115 for all the information that you require.

In order to check the availability of replacement parts, you need to contact the retailer from who you purchased our product, indicating the purchase date and the delivery document reference number. Once the availability of the replacement has been verified, the retailer will send the order to ALIVAR. The replacement will either be provided free of charge or against payment, depending on the nature of the problem and the length of time since purchase (warranty period).

Almost all of our products can be customized according to customer needs, thanks to many years of experience in the furniture sector we are able to satisfy any need.